Cuenca Tourist Office

Cuenca Municipal Tourist Office is in the Plaza Mayor itself, at the start of Calle Alfonso VIII, a few steps from the cathedral and the Town Hall. It is the first place to call in if you arrive in the old town with no plan: the staff speak several languages and give you the city map, leaflets and advice on what to see depending on how much time you have.

What you get

The most useful item is the monthly timetable of museums and monuments, which the office publishes each month because it changes with the season; the one for November 2026 is already on its website. With it they hand out the map of Cuenca, a city guide, a leaflet of cycling routes and the network of signposted footpaths in the municipality, with walks such as those through the Júcar and Huécar gorges. If you want to go down into the gorge from the San Pablo bridge, they explain here where each path starts and how long it takes.

It is also the place to ask about the Ciudad Encantada, which is on the outskirts and cannot be reached on foot, and about the opening hours of the Abstract Art Museum in the Hanging Houses or the Palaeontology Museum.

Hours and contact

Monday to Saturday it is open from 10:00 to 14:00 and from 16:00 to 19:00. On Sundays, from 10:00 to 14:00 and from 16:00 to 18:00. If you prefer to organise things before travelling, they also serve remotely: by email at [email protected], by phone on 969 241 051 and by WhatsApp on 600 03 37 00. At some times of year the Town Council also opens information kiosks on Calle Larga, on the Paseo del Huécar and on Calle Fermín Caballero, which reinforce the service at the busiest points.

Other offices in the city

The Provincial Hospitality and Tourism Association of Cuenca has two information points of its own. One is in the lower part, at Avenida República Argentina 29, and is open Monday to Saturday from 10:00 to 14:00 and from 17:00 to 20:00, and Sundays and public holidays from 10:00 to 14:00 (969 21 30 47). The other is at the Fernando Zóbel high-speed station (628 66 84 17); its hours are not published, so do not count on finding it open at any hour. If you arrive by AVE, first read how the city bus between the station and the centre works.

Tips

Go up to the old town by bus or on foot and call at the office first thing, before going into the cathedral: that way you will know which museums are closed that day and can plan your visit. If you are going to walk through the gorges, ask there for the footpath leaflet and ask about the state of the paths, especially after rain. And if you sleep in the old town, as at the Posada de San José, the office is a few minutes' walk away.